Overview
Zazapp is built for businesses that sell their time — photographers, studios, salons, coaches, rentals and agencies. It watches every channel you sell on, replies instantly with an AI that qualifies and books, and keeps the whole customer journey visible in one workspace.
One omnichannel inbox
WhatsApp, Instagram DMs, Messenger and Email all land in a single thread list — no more jumping between apps.
An AI team that closes
Specialist agents answer in the client’s language, share your catalog, check availability and take a deposit.
A visual lead pipeline
Every conversation becomes a card that moves from New to Delivered and is scored hot, warm or cold.
Calendar, catalog and revenue
Bookings sync to Google or Outlook, your services live in a public storefront, and payments roll up into analytics.
Getting started
Open your workspace in a browser or in the mobile app and sign in with an email and password, a one-time email code, or single sign-on with Google or Apple. Once inside, everything is reachable from the left rail and the top bar.
Left rail
Jump between Inbox, Pipeline, Calendar, Revenue and Settings.
Top bar
Switch workspaces, change the interface language, toggle light or dark mode, and open notifications.
Workspaces
Each brand or location is a separate workspace with its own channels, AI agents, catalog and calendar. Switch between them from the icons at the top.
Global View
See conversations from every connected channel at once, or filter down to a single channel.
The Inbox
The Inbox is where you live. Conversations from all of your channels appear in one list, each tagged with its source, the client’s language, a live pipeline status and a lead-temperature flame. Open a thread to chat, and let the AI handle it or take over yourself at any time.
Unified conversations
Threads from WhatsApp, Instagram, Messenger and Email in a single, searchable list.
Status filters
Filter by New, Qualifying, Follow-up, Reserved, Post-Production, Delivered, Upsell, Review, Ambassador, Social or Personal.
AI or human, your call
A per-conversation switch hands the thread to the AI or back to you in one tap.
AI Assistant
Ask for a suggested reply, a summary, or the next best step — without anything being sent automatically.
Voice and media
Send attachments, dictate a message, and optionally let the AI answer with a natural voice note.
AI agents
Behind the scenes an orchestrator reads each message and routes it to the right specialist — sales, support, marketing and more. Every agent shares one knowledge base about your business, then applies its own personality and rules. Teach it once and it answers around the clock, in the client’s language.
A team, not a chatbot
Dedicated agents for sales, support, marketing, community and expert topics, coordinated by an orchestrator.
Shared knowledge base
Paste your company story, add website links and upload PDFs or brochures — the AI reads them all and answers from them.
Booking guardrails
Availability windows, deposit amounts and “never book without payment” are enforced automatically, so the AI never over-promises.
Activity presets
Load a profile (for example photographer or rental) to fill an agent’s persona and knowledge, then fine-tune.
AI tools
Enable the Calendar, Catalog and Payment tools so agents can check availability, offer services and send a deposit link right in the chat.
Multilingual conversations
Zazapp automatically detects the language of each client and lets you communicate effortlessly, whether the AI is replying or you are. Everything works across 15 languages.
Auto language detection
Each contact is tagged with their language; the AI answers in it by default.
Translate a whole thread
Turn an entire conversation into your own language with one tap to read it comfortably.
Reply in their language
Write in your language and have your message sent in the client’s language automatically.
Pipeline & CRM
The Pipeline turns your inbox into a Kanban board. Each contact is a card that carries their channel, deal value, project date and a hot, warm or cold score, so you always know who to chase next. Drag cards between stages, or let Zazapp move them automatically as the deal progresses.
Lead temperature
Zazapp scores intent and recency into hot, warm and cold so you prioritise the right people.
Auto-qualification
As the AI collects the date, service, location and budget, a lead moves itself from New to Qualifying.
Paid means reserved
When a deposit lands the lead jumps to Reserved; a balance payment moves it to Delivered.
Tags and filters
Add your own labels and slice the board by stage, channel or temperature.
Custom stages
Rename and re-order pipeline stages by drag-and-drop; the order is reflected everywhere.
Calendar & bookings
Every reservation the AI takes appears on your calendar, colour-coded by payment status, and syncs both ways with Google Calendar and Outlook so you never double-book. Green means a paid Zazapp booking, amber means it is awaiting a deposit, and blue is a synced external event.
07:00 · James C.
08:00 · Elena C.
09:00
19:00 · Sophie L.
Availability windows
Set the days and hours you accept bookings; the AI only ever offers slots inside them.
Flexible views
Day, 2-day, week or list — and jump back to Today with one tap.
Two-way sync
Connect Google Calendar or Outlook so external events block your slots and Zazapp bookings appear there too.
Overlap limits
Cap how many appointments can happen at once, for example one studio or one photographer.
Catalog & storefront
Add your services and products once. The AI offers them in conversations, and clients can browse them on a public storefront link you can drop anywhere — on your bio, your website, or straight into a chat.
Products and services
Add items with a photo, price and duration that the AI can propose to clients.
Sections
Organise items into categories such as Photo shoots or Add-ons.
Accessories and up-sells
Attach add-ons to one or many items so the AI can up-sell naturally.
Public storefront
A branded page with your own hero text and images — copy the link or preview it live.
Bulk import
Add many items at once instead of entering them one by one.
Revenue
Deposits and full payments flow into a revenue dashboard: totals collected, average basket, growth and net profit, plus a chart and a searchable list of recent transactions. Filter by today, this week, this month, this year, all time or a custom range.
Key figures
Total collected, deposits taken, average basket per booking, growth and net profit at a glance.
Deposit vs balance
See what is a reservation deposit and what is paid in full, per client.
Payment methods
A breakdown of how clients pay, for example online via Stripe.
Transaction ledger
A searchable history of client and independent payments.
Channels & integrations
In Settings › Integrations, connect each channel once. From then on its conversations flow into your inbox and the AI can reply on it. You can also connect your calendars for two-way sync.
Connect by scanning a QR code from your phone.
Instagram & Messenger
Connect through Facebook Login; Instagram needs a professional account linked to a Facebook Page.
Route your inbox so email threads live alongside your chats.
Google Calendar & Outlook
Two-way sync keeps external events and Zazapp bookings in step.
Notifications
Zazapp keeps you in the loop without you having to watch the screen. Turn on message alerts so you never miss a hot lead, and let your business notify itself when money comes in.
New-message alerts
Enable notifications from the top bar to be pinged on new messages, even when the app is closed.
Booking confirmations
Get a WhatsApp or email alert the moment a reservation is confirmed and paid.
Daily recap
Receive a morning summary of the day’s appointments so nothing slips through.
Settings
Everything that shapes your workspace lives under Settings, from your team and permissions to how the AI follows up and how you get paid.
Workspace & team
Set your name and logo, invite teammates, and control what each person can see and do.
AI follow-ups
Let the AI re-engage quiet leads, target specific channels or regions, and run promotions.
Availability
Define the days and hours the AI may offer — it never books outside them.
Payments
Connect Stripe so the AI can send deposit and balance links directly in the chat.
Subscription
Manage your plan and billing from your profile menu.
Mobile app
Zazapp ships as a native app for iOS and Android with the same inbox, pipeline, calendar and channels as the web — so you can reply, book and get paid from anywhere.
One-tap sign-in
Sign in with Apple or Google, no password required.
Push notifications
Be alerted about new messages and confirmed bookings in real time.
Full parity
Everything you do day to day on the web is available on your phone.
Good to know
Screens in this guide use a fictional example business, “Aurora Studio”, with invented client names. Your own workspace shows your real conversations and data.